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PHR Assessment Quiz

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Section One
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Business, Leadership, and Strategy
An organization projects that over the next 2-3 years over 200 workers will retire. To manage the skill requirements to replace retiring workers, HR should do all the following EXCEPT:*
- A. Determine a strategic plan
- B. Identify the knowledge and skills at risk of being lost when employees retire
- C. Assess the risk involved with losing needed knowledge, skills and abilities (KSAs)
- D. Address the gaps that come with skill loss
In a company where the manufacturing division has grown in workers by 20% over the last two quarters but productivity has grown by only 10%, which structural characteristic should an HR director consider?*
- A. Leadership hierarchy
- B. Chain of command
- C. Span of control
- D. Executive decisions
Which of the following steps would an organization take during the strategy formulation phase?*
- A. Deciding on the organization's mission
- B. Creating an organizational structure
- C. Preparing departmental budgets
- D. Conducting focus groups
Which of the plans below describes and projects how HR contributes to the organization’s strategic plan?*
- A. Human capital management plan
- B. HR staffing plan
- C. Resource development plan
- D. Change management plan
If you want to develop a new training course using the ADDIE approach, which of the following are the correct steps that define ADDIE?*
- A. Analysis, development, diversity, implementation, excel
- B. Aptitude, design, deliver, investigate, evaluation
- C. Analysis, design, the develop and implementation, evaluation
- D. Aptitude, design, diversity, implementation, evaluation
The assessment that 50 new employees are required to achieve the organizational strategy for growth in a global market is part of which phase of workforce analysis?*
- A. Situation analysis
- B. Supply and demand analysis
- C. Gap analysis
- D. Demand analysis
The business management tool that focuses on four areas: financial results, customer results, internal processes, and learning and growth is called:*
- A. Six Sigma
- B. Total quality management
- C. Management by objectives
- D. Balanced scorecard
Which of the following statements demonstrates Hersey-Blanchard’s situational leadership theory?*
- A. People require a different type of direction and leadership over time
- B. Leaders don’t need relationships with mentors to learn from them
- C. A team leader is equally concerned with people and production to the maximum degree
- D. Leaders need to be charismatic because employees don’t like rigid controls and want to accomplish something
There are several types of organizations which are created to accomplish business goals. Which type has one person who is responsible for all business decisions, retains all profits, and has unlimited personal liability for all decisions?*
- A. Partnerships
- B. Sole proprietorship
- C. Limited liability company
- D. Corporation
A company manufactures a sensor used by engineers at large electronic companies. They have a market advantage because of the variety of their offerings and the technologies they use. However, other companies can take a share of their business by offering similar sensors that integrate with a larger number of operating systems. Which of Porter’s “Five Forces” does this illustrate?*
- A. Threat of entry
- B. Buyer power
- C. Bargaining power
- D. Threat of substitution
A company leader must plan the direction and mission of the organization and is evaluating where the business is now, where it wants to go, how it will get there, and how it will define success. What is this process called?*
- A. Planning
- B. Mission building
- C. Strategic planning
- D. Vision
Psychologist Kurt Lewin's formula of "unfreezing, moving, and refreezing" is focused on which of the following aspects of organizational change:*
- A. Dealing with resistance to change
- B. Deciding what should be changed first
- C. Determining who should be in charge of organizational change
- D. Identifying which areas cannot be changed
After completing a benchmarking analysis, what is the next logical step?*
- A. Contact the survey participants
- B. Develop a “gap analysis” based on benchmarking data
- C. Create a review of the process
- D. Implement the change identified
Which of the following processes best describes the project management lifecycle?*
- A. It is a unique life of each project- from its initiation to its ending
- B. It is the aggregation of the nine knowledge areas of project management: integration management, scope, schedule, costs, quality, human resources, communication, risk, and procurement
- C. It is the life of the management of the project - from its initiation, planning, execution, controlling, through closing
- D. It is the life of a project to interact with all areas including scope, schedule, costs, quality, human resources, communication, risk, and procurement
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BLS Raw Score
Possible score 0 - 14
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BLS Percentage Score

Section Two
Talent Planning and Acquisition (S 12), (P11)
All of the following except ___________ is included in strategic recruitment activities.*
- A. Labor market analysis
- B. The design of Total Rewards packages
- C. Employee referral programs
- D. Defining the employer brand
Robert, is a VP of Talent Acquisition and his executive leadership team are increasingly concerned about a handful of negative online reviews on employee review sites. One of the biggest complaints from job candidates on these review sites is the lack of feedback and responsiveness from recruiters about the status of the candidate’s job application. This describes what part of talent acquisition.*
- A. Job analysis
- B. Employment branding
- C. Social media
- D. Talent selection process
Which of these is not an example of a comparative performance review?*
- A.Narrative
- B. Forced
- C. Paired
- D. Rank
During which of the following do HR professionals focus on how to address gaps in current and future staffing needs through recruiting, training and development, contingent staffing, or outsourcing?*
- A. Succession planning
- B. Productivity assessment
- C. Data analysis
- D. Solution analysis
Which of the following occurs due to mergers, outsourcing or a change in business needs?*
- A. Outplacement
- B. Voluntary exit
- C. Involuntary exit
- D. Plant closing
Which of the following tactical accountability measures is not a valid measurement approach for HR performance?*
- A. HR expertise as a percentage of operating expenses
- B. Ratio of management to HR staff
- C. HR expenses as a percentage of total revenue
- D. Ratio of total employees to HR staff
Which of the following tests is designed to measure an individual's knowledge and ability to apply skills in various areas such as mathematics, typing and so forth?*
- A. Integrity test
- B. Personality test
- C. Aptitude test
- D. Cognitive ability test
Which of the following contributes to the economic cost of diversity and inclusion efforts?*
- A. Increased need for training
- B. Adherence to government regulations
- C. Increased salaries and wages
- D. The possibility of employee backlash
Which HR metric best provides an indicator of efficiency in the recruiting process?*
- A. Turnover costs
- B. Days to fill
- C. Vacancy costs
- D. HR expense factor
Which action should the HR manager and business leaders take first to identify a qualified candidate pool?*
- A. Develop job duty profiles to show realistic job previews before advertising the open positions
- B. Conduct a survey of veteran team members to find out what skills are most important for their roles
- C. Complete a job analysis of the roles to present the relationship between the company’s goals and job responsibilities
- D. Document working conditions, work hours, and job skills for each role you want to hire veterans for
Which of the following terms best describes the process of implementing a talent strategy to identify and foster development of high-potential employees or job candidates who may move into leadership positions of increased responsibility?*
- A. Talent audit
- B. Scenario planning
- C. Succession planning
- D. Replacement strategy
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TPA Raw Score
Possible score 0 - 11
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TPA Percentage Score

Section Three
Learning and Development
Which performance appraisal method would be most effective for a large, geographically dispersed company with many similar jobs?*
- A. Field review
- B. Critical incident
- C. Force ranking
- D. Behavioral anchored rating system
Calculate the training cost per employee using the following data: $2,000 for the training design and facilitator, $2,500 for the venue, 20 people time employees and 10 part-time employees?*
- A. $300
- B. $200
- C. $180
- D. $150
Mentoring involves what person in relation to the individual employee?*
- A. Someone who takes a personal interest in an individual's career and who guides and supports the individual
- B. Someone whose goal is to develop an employee in a particular area
- C. Someone who monitors an employee's performance and doing their job
- D. Someone who provides training in areas of interest to an employee
Which type of learning curve begins slowly with smaller learning increments, but increases in pace and with larger increments as learning continues?*
- A. Negatively accelerating
- B. S shaped
- C. Plateau
- D. Positively accelerating
What program is designed to give students opportunities to obtain experience in their chosen field prior to graduation?*
- A. Job sharing
- B. Outsourcing
- C. Merger
- D. Internship programs
The ability of a team to share and build upon ideas without holding anything back is called:*
- A. Mental model
- B. Team learning
- C. System thinking
- D. Personal mastery
In order to determine what is required to solve a problem, which of the following is conducted first?*
- A. Needs assessment
- B. Making a succession plan
- C. SWOT analysis
- D. Talent management program
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LD Raw Score
Possible score 0 - 7
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LD Percentage Score

Section Four
Total Rewards
A highly productive salesperson is required to share a bonus with coworkers if sales goals are met each month. The employee is frustrated with this compensation structure because they believe that all teammates do not contribute equally to the successful sales numbers. This is an example of what?*
- A. Pay disparity
- B. Procedural justice
- C. Distributive justice
- D. Wage inequality
Merit-based pay increases fall under what compensation model?*
- A. Total compensation
- B. Entitlement
- C. Pay-for-performance
- D. Cost of living
Non-qualified retirement plans are:*
- A. Illegal plans and employers may not offer them
- B. Plans offered to all employees on a tax-deferred basis, so they receive favorable tax treatment
- C. Plans offered to a select group of employees that don't receive favorable tax treatment
- D. Plans that meet IRS Code for retirement savings plans
If an employer wants to improve organizational productivity through shared management and employee efforts, which of the following would be the best choice for profit sharing?*
- A. Nuses
- B. Gainsharing
- C. Improshare
- D. Employee Stock purchase plan
Which of the following is the best way to encourage employees to participate in a wellness program to improve their health and well-being?*
- A. Create employee "wellness scores" and share them within the company to foster competition
- B. Require all employees to participate in the program regardless of their personal wellness goals
- C. Make eligibility for company-sponsored health insurance dependent on participation in the program
- D. Offer discounts on memberships at gyms located near organizational locations
Which of the following describes the formula in which base salary is divided by the midpoint of salary range, then multiplied by 100?*
- A. Midpoint progression
- B. COLA ratio
- C. Disparate pay
- D. Compa-ratio
Which of the following does not require a summary plan description?*
- A. Flexible spending accounts
- B. AD&D insurance
- C. Defined contribution plans
- D. Defined benefit plans
Which of these terms best describes the amount of compensation an employer and employee agree will be paid for the performance of particular duties?*
- A. Performance based pay
- B. Experienced based pay
- C. Pay differential
- D. Base pay
Which of the following is an anonymous method for employees to provide ideas for improvement to management?*
- A. Suggestion box
- B. Task force
- C. Focus group
- D. Open door policy
What is used to determine current market trends and competition for skills and knowledge and to assist the employers in setting pay levels?*
- A. Base pay
- B. Job evaluation
- C. Salary survey
- D. Gross pay
Total rewards philosophy can help an organization achieve its strategic goals by:*
- A. Attracting and retaining employees with the necessary KSAs
- B. Maintaining an entitlement culture
- C. Positioning a company to leave the competition for employees
- D. Establishing a pecking order for jobs in the organization
Hidden
TR Raw Score
Possible score 0 - 11
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TR Percentage Score

Section Five
Employee and Labor Relations (Risk) (S14), (P 27)
If a company says that it is financially unable to meet a union request to increase wages during collective bargaining, the company may:*
- A. Void its contract with the union
- B. Refuse to continue bargaining until the union lowers its’ wage increase demands
- C. Be required to substantiate its claim by showing the union its financial records
- D. Request a contract extension
HR creates a program to increase employee engagement based on the recommendation of an outside consultant. How can HR best secure employee support?*
- A. Ask employees to mentor their peers
- B. Target the program to different employee groups
- C. Ask company managers to choose a location to test the program
- D. Encourage employee participation in a pilot program
An ADR process used to address grievances that is considered a win for both parties is*
- A. Litigation
- B. Arbitration
- C. Mediation
- D. Peer review
Which law below prohibits employers from hiring undocumented workers?*
- A. IRCA
- B. Rehabilitation Act
- C. Vevraa
- D. Uniform guidelines on employee selection Act
Your company prefers to use mediation rather than lawsuits to reach amicable resolutions to disputes. There are several steps to the mediation process. What step identifies alternative resolutions to the problem?*
- A. Options
- B. Fact-finding
- C. Negotiating
- D. Structure
In which type of workforce is entitlement culture appropriate?*
- A. One that has a line of sight to retirement
- B. One that continues to show productivity increases
- C. One that has a skillset that's in high demand
- D. One that is highly competitive and completing daily assignments
If the results of an employee engagement survey show a decline over two reporting periods (i.e. quarter over quarter, year over year) which of the following describes the best approach that HR should recommend to company leaders?*
- A. Share the results just with upper management
- B. Analyze data again using another method
- C. Create focus groups that allow HR to obtain qualitative data
- D. Choose one important issue from the survey results to and respond to it
During the organization of a union, if the union is recognized by management, management is required to give the NLRB a list of employees who are eligible to vote in the unionization election. What is this list called?*
- A. Employee List
- B. Excelsior List
- C. Prospectus List
- D. Candidate List
By whom can votes be challenged during a representation election?*
- A. By management or the union before the votes are cast
- B. By management only
- C. By the union only
- D. By management or the union at any time
Which of the following terms describes the requirement of an employee to act with reasonable care and skill in performing work for an employer?*
- A. Due process
- B. Due diligence
- C. Duty of obedience
- D. Duty of care
Which type of employee can never be defined as exempt from overtime provisions?*
- A. Manual workers
- B. Sales people
- C. Managers
- D. Admin. Assistants
Employers with more than 15 or more employees must keep records of all job announcements, applications, and resumes for 1 year under which act?*
- A. Executive Order 11246
- B. Americans with Disabilities Act
- C. Title VII of the Civil Rights Act
- D. Temporary employee records
If an employee survey identifies work/life balance as a problem for an organization, which of the following objectives should HR include in the business plan?*
- A. Survey employees to identify work/life balance issues
- B. Improve morale by offering a flexible work benefit during the next open enrollment period
- C. Hold focus groups to identify work/life balance issues, prepare a report, and make recommendations
- D. Launch a work/life balance informational program for all employees and offer online training
When a reduction in force occurs the ADEA allows that protected employees may waive their rights under some circumstances. For the waiver to be valid an employee must be allowed how much time to review and consider the agreement?*
- A. 21 days
- B. 45 days
- C. 180 days
- D. 7 days
Which of the following is NOT an example of an administrative law?*
- A. Agency rules and regulations
- B. Executive order
- C. Agency orders
- D. Corporate governance
What is developed over centuries of legal decisions made by judges in individual cases?*
- A. Comparable worth
- B. Compensable factors
- C. Common law doctrine
- D. Compulsory arbitration
Which term describes an illegal agreement between management and a potential employee to offer the potential employee a job as long as they agree not to join a union?*
- A. Non-union agreement
- B. Double-breasted agreement
- C. Secret contract
- D. Yellow dog contract
Which of the following is accurate about at-will employment?*
- A. Verbal contracts are sufficient
- B. Most contracts have employment at-will clauses
- C. It is uncommon in most parts of the world
- D. Most union contracts contain at-will clauses
Examples of wellness programs include:*
- A. Retirement planning
- B. Smoking cessation programs
- C. Educational programs (i.e. child care, aging, cancer prevention, etc.)
- D. All of the above
A plant closing impacts 500 jobs that will be eliminated. How much advance notice is the company required to give employees before the plant closes?*
- A. 30 days
- B. 60 days
- C. 90 days
- D. 120 days
What should an organization do before enacting random drug screening and testing current employees?*
- A. Verify that the program complies with applicable local, state, and federal laws
- B. Have all employees sign agreements to settle disputes over failed drug tests
- C. Create standard forms to use when dismissing employees following failed tests
- D. Collect legal documentation from all employees shows their willingness to be drug tested
Which of the following Acts applies to minors in the workforce?*
- A. Occupational safety and health act (OSHA)
- B. Drug-free workplace act
- C. Mine safety and health act (MSAHA)
- D. Fair Labor Standards Act (FLSA)
While working for a global company, employees are required to travel to many international destinations. Due to an uncertain political climate, many employees have expressed concern about traveling to a specific region with regards to their safety. HR should address their concerns by:*
- A. Only offering these travel assignments to employees who do not feel concerned for their safety.
- B. Give employees who will be traveling the contact information for emergency response services in that region.
- C. Closely monitor and share information about the safety concerns with employees and establish a formal system for employees to check in regularly.
- D. Halt travel to the region.
An injured worker has been back at work on modified duty for 13 months. Which of the following return-to-work strategies would best help the employee get back to full duty?*
- A. Pay to have the employee evaluated by an independent medical examiner
- B. Reasonably accommodating the employee into a more permanent position
- C. Terminating their employment as they are no longer qualified to do the work
- D. Continuing the modified duty assignment until she is released to full duty
If an evaluation shows that employees who perform data entry tasks are making too many errors and putting customer data at risk by handling it improperly, how can HR assist with a review of policies and procedures?*
- A. Ask customers to review the policies and procedures
- B. Find out if the policies and procedures provide employees with specific and clear instructions
- C. Make sure that the consequences for errors are clearing the policies and procedures documentation
- D. Rewrite the policies and procedures based how HR thinks the work should be performed
An effective safety and health management plan does not include what?*
- A. Senior management suppor
- B. Active Hazard Prevention Program
- C. Regular OSHA Inspections
- D. Ongoing work site analysis
Hidden
ELR Raw Score
Possible score 0 - 26
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ELR Percentage Score
Hidden
PHR Raw Assessment Total Score
Possible score 0 - 69
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PHR Percentage Assessment Total Score